As the global pandemic began to fade, Select International needed more than a booking tool—they needed a growth partner. Between sudden surges in demand and unexpected travel disruptions due to violence in the Middle East, Select’s team has relied on YouLi’s multi-day tour operator software to scale with purpose; clearly and quickly communicate to their customers, and save hundreds of hours in admin time.
Coming out of the pandemic, Select’s homegrown booking solution couldn’t keep up with the surge in group bookings.
Their staff were chasing payments and documents manually, and there was no easy way to generate TSA reports for smoother airport transfers. They also struggled to automate rooming reports for a smooth booking process. Hiring more staff wasn’t an option so they needed automation and visibility; fast.
YouLi delivered a customized onboarding experience by:
Within just two months, Select International successfully onboarded 10 staff members onto the new solution based on YouLi —with regular check-ins to ensure proper adoption and confidence.
Since implementation, they’ve scaled from managing 30-50 trips per year to running over 130 trips per year on YouLi—including one with over 500 passengers.
Essential Booking Reports are now generated automatically, saving the team countless hours in manual admin.
Select also now has a competitive advantage when selling B2B to churches and group organizers due to their fully branded booking experience. They are leveraging the Platform White Label feature so every aspect of the experience is Select International branded. [link to PWL doc/video] While the contracts are B2B, Select collects payments and travel documents from each individual traveler in a B2C model.
YouLi blends these two models seamlessly, allowing Select to invite travelers to just pay and complete their tasks and invite Group Leaders to view a full dashboard with the trip details so they are 100% across their group details and can support/adjust with Select as needed. No more emailing spreadsheets around!
Most importantly, 3 years in, Select’s team continues to express their how satisfied they are—not just with YouLi software, but with our ongoing, human-first support.
In 2023-24, violence in the Middle East forced Select to cancel a significant number of tours in the Holy Land. With hundreds of travelers already booked, they needed to pivot fast—without losing trust or revenue.
Using YouLi’s flexible platform, Select International was able to quickly pivot when international travel disruptions occurred. They were able to quickly rebook affected travelers to Rome and other destinations, ensuring their customers still had meaningful experiences.
Through YouLi’s automated traveler portals, the team communicated updates quickly and clearly, reducing confusion and maintaining trust. As a result, Select International preserved revenue, upheld their commitment to clients, and avoided the kind of operational chaos that often accompanies large-scale itinerary changes.
YouLi features like Transfer and reporting visibility by the entire team across the status of each trip and booking is how software can support companies to respond quickly and re-enforce their brand of customer service.
If you’re a multi-day tour operator, you don’t just need software. You need strategic, scalable support. With YouLi, operators can grow revenue while making staff more efficient and staying responsive to traveler needs and real-world events.
Looking for multi-day tour operator software that scales with you? Book a demo in your time zone to see how we can help you scale without the stress.
Want to know more about the people behind the tech? Read about us!